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Shipping and Returns
Shipping Policy
Once receiving your order, we will ship within 3 business days and you may expect it in 7 working days and it may get delayed sometimes due to unavoidable circumstances or remote locations.
If you selected manual payments in checkout, we will contact you for payment options. If payment is not made in given time after we contact you, then it will be canceled. Once payment is received, we will ship your order.
Return Policy
No there is no return on any of our products once shipped. You can contact us as soon as possible to cancel order, but if shipped it cannot be canceled.
Refund Policy
If we accept your Order Return under condition mentioned in Refund Policy, there will be complete refund done. However as mentioned in Refund Policy above, once order has been shipped we do not offer Return and hence not Refund will be made.
In case refund is initiated, it will be credited back to customer's bank account or original payment method used to make they payment withing 5-7 working days.
Our Story
our mission is to revolutionize the way you sleep by providing pillows that deliver exceptional comfort, support, and coolness. We understand that quality sleep is essential for your overall health and well-being, and we are committed to ensuring that you wake up feeling refreshed and rejuvenated each morning. Our mission drives us to continuously innovate and push the boundaries of pillow design, incorporating advanced cooling technologies and premium materials to create a sleep experience that surpasses your expectations.
We believe that everyone deserves a sleep sanctuary—a place where they can escape the pressures of the day and find solace in the perfect pillow. Our mission is to create that sanctuary for you, where comfort and support intertwine to create a truly blissful sleep environment. We meticulously source the highest quality materials and employ skilled artisans who pour their expertise and passion into crafting each Soft Cool pillow. Our commitment to excellence ensures that every pillow is designed with precision and crafted to perfection, providing you with the ultimate sleep companion.